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Personal Insurance

GOOD FRIDAY / CORONAVIRUS UPDATE

By April 6, 2020 No Comments

Hello everyone!

Our office will be closing at 12 noon on Friday, April 10 for Good Friday.

As you know, our Governor has extended the Stay at Home until May 1, 2020. Our office will continue with open Lobby hours 8:30am to 3pm Monday – Friday, remote services remainder of time.

We respectfully ask that you conduct business with us via phone or email. We are fully automated and can handle nearly any task without face to face interaction. If you absolutely need to come into the office, please be sure your are symptom free, practice the “social distancing” while here. Below is a reminder of tips I’ve provided in previous notifications.

 PAYMENT options to consider:
1) Call US or your insurance carrier direct to make a check, credit or debit payment over the phone.
2) Make your payment online via carrier website
3) Leave your payment in the black mailbox by our entry door DON’T LEAVE CASH
4) Mail payment if time permits

 SERVICING options to consider:
1) Call us (normal office hours 8:30am – 5pm)
2) Email us at hello@suttoninsurance.com
3) Visit: https://www.suttoninsurance.com/client-portal for more service options
4) Text us at 330-299-8567

CLAIMS:
1) Call us (normal office hours 8:30am – 5pm)
2) Refer to your Claims Director and Auto ID card for direct numbers
3) Visit: https://www.suttoninsurance.com/client-portal
4) Visit your carrier website

These are certainly trying times for all of us. Unable to spend Easter as a family, not being able to see our loved ones or friends, losing our freedom to shop, play sports, attend meetings and church, etc… but with total cooperation we will all get through this sooner than later. Video chat is a great way to practice the social distancing. 

Ben and I truly hope you, your family and friends are remaining healthy and if you need us, we’re just a click, call, email or text away!